Note: moving to a new Statseeker product tier will always require an new license, regardless of the version numbers involved.


Download Location & File


Important Notes

  • Some custom SCS scripts may be removed during the upgrade process, you will need to reinstall those SCS packages after the upgrade. To access current SCS packages relevant to your version of Statseeker, please contact Statseeker Technical Support.


Upgrade Procedure

  • Backup your existing data using NIM Console > Administration Tool > Statseeker Administration > Backup/Restore
  • Ensure the backup is stored on a remote location, not locally on the existing Statseeker server
  • Note: for more information on the backup process see Backup and Restore.
  • Login to Statseeker as an Admin user
  • Select Console > NIM Console and confirm that:
    • The current installation is version 5.x
    • The current user is admin, or is a user with the Admin role
    • This information is displayed at the bottom of the NIM Console

  • Select Administration Tool > Statseeker Administration > Software Upgrade
  • Click Edit (upper-right)
  • Click Choose File, browse to the location of the stored Statseeker Upgrade image, select it, and click Open
  • Click Upload

A progress bar will be displayed to map the progress of the upload process.

Once the ISO has been uploaded the system will present a dialog confirming that all upgrade requirements have been met. If any items do not return a Pass result, please contact Statseeker Technical Support.

If all upgrade requirement items do pass, then:

  • Click Upgrade and confirm the action by clicking Yes

The upgrade will now commence, during this process the Statseeker server will be unavailable. Once the upgrade process is complete:

  • From the Admin Tool select General > License Key
  • Click Edit (upper-right)
Note: please contact Customer Service to have your license key upgraded to enable all new features applicable to your license tier.
  • Ensure your Server ID is listed in the License Key section and select Download a new Key
  • Confirm that the license details returned are correct, then select the tick box to accept the Statseeker license
  • Click Save to activate your license

Your license will be activated and the screen will update to display your current license utilization figures. You can return to the NIM Console, refresh the browser and confirm your Statseeker version has been updated in the lower-left corner.