Index


Prerequisites

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Download Location & File

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Important Notes

Some custom SCS scripts may be removed during the upgrade process, you will need to reinstall those SCS packages after the upgrade. To access current SCS packages relevant to your version of Statseeker, please contact Statseeker Technical Support.

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Upgrade Procedure

  • Backup your existing data using NIM Console > Administration Tool > Statseeker Administration > Backup/Restore
  • Ensure the backup is stored on a remote location, not locally on the existing Statseeker server
    • Note: for more information on the backup process see Backup and Restore.
  • Login to Statseeker as an Admin user
  • Select Console > NIM Console and confirm that:
    • The current installation is between version 5.5.1 and 5.5.3
    • The current user is admin, or is a user with the Admin role

      • This information is displayed at the bottom of the NIM Console

  • Select Administration Tool > Statseeker Administration > Software Upgrade
  • Click Edit (upper-right)
  • Click Choose File, browse to the location of the stored Statseeker Upgrade image, select it, and click Open
  • Click Upload

A progress bar will be displayed to map the progress of the upload process.

Once the ISO has been uploaded a series of checks against the upgrade requirements are run. In addition, a dry-run of the upgrade process is conducted to highlight any potential impacts on your installation resulting from contents of the upgrade.

The results of the upgrade checks are presented, and any items marked with a warning or failed icon should, prior to proceeding with the upgrade, be reviewed and addressed as needed.

Note: there is no requirement to complete the upgrade process at this point and no changes have been applied to your existing Statseeker installation. You can take the time to review and address failed/warning items as needed and return to the upgrade when ready. If you have any questions regarding the status of any of the upgrade checklist items, please contact Statseeker Technical Support.

If the checklist presents items that require attention you can click on the associated doc link to view details. Some of these items can be addressed prior to proceeding with the upgrade and others advise a review of the affected element (threshold, report configuration, etc.) post-upgrade.

A complete, detailed report can be downloaded and used as a reference for these items and as a record of the changes made to affected elements as a result of the upgrade process. To download the upgrade report:

  • Click Download Report for an HTML report, or Download Report (gz) for an archived version of the same HTML report

Highlighted items in the upgrade checklist can be addressed and the pre-upgrade check re-run as desired.

When you are ready to proceed with the upgrade:

  • Click Complete Upgrade

If any warning or failed/error items remain in the pre-upgrade checklist a warning dialog is displayed asking you to confirm that you wish to proceed with the upgrade.

  • If you are happy to proceed, click Yes

The upgrade will now commence, during this process the Statseeker server will be unavailable.

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Post-Upgrade Checks

There are a number of checks to be performed once the upgrade process is complete:

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Confirm new version
  • Return to the NIM Console and refresh your browser to confirm that the upgrade process is complete and you are running an updated Statseeker version.

The installed version number is displayed below the report list and filters.


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Confirm License Details
  • From the Admin Tool select General > License Key

This will display your current license details.

Review those details and, if you require any changes to License Tier, Device, Interface or Custom Data limits, or feature set, please contact Customer Service.

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Re-apply SCS Packages

The dry-run of the upgrade, which you will have run prior to the upgrade itself, will have highlighted any potential impacts to existing Statseeker Custom Script (SCS) packages.

  • Review your installed SCS packages after the upgrade and re-apply as needed

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Apply Service Packs

Service packs are periodically released to address issues encountered post-release.

Statseeker v5.5.3 Service Pack (scs_service_pack_5_5_3-1.0.7.scs)

This service pack is only applicable to Statseeker v5.5.3 servers. For access, please contact Customer Support.

Rewalk Performance:

  • Performance fix for the discovery process when walking devices that don’t handle bulk requests well

Dashboard fixes:

  • Fixes the TopN variable in the MAC IP dashboard
  • Fixes missing CB QoS fields in dashboards
  • Fixes errors when using API formulas with dashboard graphs
  • Fixes issue with Image Map panels storing internal ID’s

Reporting fixes:

  • Update default ping reports to include ping-only devices and exclude retired devices
  • Fixes device names in reports that contained leading 0’s
  • Fixes missing graphs in Interface reports
  • Fixes down time column in Ping Current Unreachable report
  • Reverts Ping Top Delay Graphs report to use existing Ping RTT field
  • Fixes issue where ‘current’ format cannot be used with another format in the same report
  • Fixes error in some reports that cross a daylight savings shift
  • Fixes error in some reports that contain device links

Retired devices log messages:

  • Fixes issue related to a large number of errors in the base logs about mismatched intervals

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Backup Your Upgraded Server

Backup files from earlier versions may not have the required data structure to work correctly with your updated Statseeker server. Once an upgrade has been completed, it is strongly advised that a backup be created.

See Backup and Restoration Process for details.

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