The upgrade process from version 3.8.1 to version 5.0.x/5.1.x requires:

  • A backup of your current version 3.8.1 installation
  • A fresh install of version 5
  • A restore from the backup, migrating your data from the version 3.8 format to the new version 5 format



Note: if you are not upgrading from Statseeker version 3.8.1




  • Custom scripts (SCS packages) will be removed during the upgrade process, you will need to reinstall these SCS packages after the upgrade. To access current SCS packages relevant to your version of Statseeker, please contact Statseeker Technical Support.
  • Allow 24hrs after any major version upgrade (e.g. v3 to v5), prior to upgrading your Statseeker server further. See Post-Upgrade Processes for details.


Download Location & File

  • All customers: please contact your Regional Sales Manager prior to any upgrade to version 5 for access to the Statseeker Upgrade file that is right for you
  • Use the link provided by your Sales contact to download the Statseeker Upgrade image
  • Confirm with Statseeker that your Server ID has been set to use Statseeker version 5, DO NOT proceed with upgrading your Statseeker installation until you have confirmed that your Server ID has been configured for version 5
  • Release Notes


Backup Current Installation

Once the backup process is complete:

  • Verify the backup using System Administration Utilities > 6. Backup / Restore > 6. Verify a backup
  • Ensure that the verified backup is not stored on the prospective Statseeker version 5 server as all data will be erased during the installation process


Install Statseeker version 5

Follow the instructions in the Version 5 New Installation Guide until you have activated your new Statseeker version 5 license. Once you have activated your license you will be presented with the following Statseeker Configuration screen

When you are presented with the Statseeker Configuration screen, return to this document.


Restore Your Data

From the Statseeker Configuration screen:

  • Select Restore Statseeker from backup
  • Click Next

You will now be prompted to select your Method of retrieving the backup file.

  • Select the Method
    • local - the backup needs to be located on the specified directory on the local machine
    • ftp - Statseeker will open an ftp connection to the specified backup repository
    • ssh - Statseeker will open an ssh connection to the specified backup repository
  • Specify the backup location and any credentials required to access that path as required by the selected Method
  • Click Save
  • The page will update displaying a list of backup files found at the specified location.

  • Select one of the stored backups and click Verify
  • This will allow you to confirm that the backup data is valid prior to attempting to restore from the data.

  • Once the backup data has been verified click Restore
  • Note: if during this process the Verify and Restore associated with a backup file are not visible, it is because the page is in display mode. Click Edit (top-right) to rectify this.

    A confirmation dialog will be displayed detailing the backup data selected for the restore process.

  • Click OK to begin the restore process
  • A dialog will be displayed when the restoration process has completed.

  • Click OK to close the dialog

By default, the Statseeker Dashboard will be the first screen presented in the web user interface. The dashboard provides you with a high-level view of the network, showing key performance metrics and trends, and highlighting any potential hotspots within your network.


Post-Upgrade Processes

After the upgrade from version 4 to 5, a number of background processes resulting from the upgrade are run on the Statseeker server. It is essential that these background processes are allowed to complete prior to apply further upgrades to your Statseeker server.

Note: allow 24hrs after any major version upgrade (e.g. v3 to v5), prior to upgrading your Statseeker server further.