Index


Prerequisites

Note: as of version 5.3, Statseeker requires CPUs which support the SSE4.2 instruction set. This typically requires a CPU produced after 2009, see Version 5 Hardware Requirements for more information.
  • A current Version 5.3.x installation
  • Ensure that you meet the hardware requirements, see Version 5 Hardware Requirements for details
  • A Statseeker license key that has been upgraded to enable all new features applicable to your license tier. When required, please contact Customer Service to have your license key upgraded prior to performing the Statseeker upgrade.
    • Upgrading from 5.3 to 5.3.4 – no update to your existing license is required
Note: moving to a new Statseeker product tier will always require a new license, regardless of the version numbers involved.

[top]


Download Location & File

[top]


Important Notes

  • Some custom SCS scripts may be removed during the upgrade process, you will need to reinstall those SCS packages after the upgrade. To access current SCS packages relevant to your version of Statseeker, please contact Statseeker Technical Support.
  • If both HTTP and HTTPS are enabled, upgrading will enable HTTP -> HTTPS redirection
  • If HTTPS is enabled, HTTP requests to the API will be redirected to HTTPS via a 308 response code and some older user agents may not handle this. Update your API scripts to use HTTPS.

[top]


Upgrade Procedure

  • Backup your existing data using NIM Console > Administration Tool > Statseeker Administration > Backup/Restore
  • Ensure the backup is stored on a remote location, not locally on the existing Statseeker server
    • Note: for more information on the backup process see Backup and Restore.
  • Login to Statseeker as an Admin user
  • Select Console > NIM Console and confirm that:
    • The current installation is version 5.3, or higher
    • The current user is admin, or is a user with the Admin role

      • This information is displayed at the bottom of the NIM Console

  • Select Administration Tool > Statseeker Administration > Software Upgrade
  • Click Edit (upper-right)
  • Click Choose File, browse to the location of the stored Statseeker Upgrade image, select it, and click Open
  • Click Upload

A progress bar will be displayed to map the progress of the upload process.

Once the ISO has been uploaded a series of checks against the upgrade requirements are run. In addition, a dry-run of the upgrade process is conducted to highlight any potential impacts on your installation resulting from contents of the upgrade.

The results of the upgrade checks are presented, and any items marked with a warning or failed icon should, prior to proceeding with the upgrade, be reviewed and addressed as needed.

Note: there is no requirement to complete the upgrade process at this point and no changes have been applied to your existing Statseeker installation. You can take the time to review and address failed/warning items as needed and return to the upgrade when ready. If you have any questions regarding the status of any of the upgrade checklist items, please contact Statseeker Technical Support.

If the checklist presents items that require attention you can click on the associated doc link to view details. Some of these items can be addressed prior to proceeding with the upgrade and others advise a review of the affected element (threshold, report configuration, etc.) post-upgrade.

A complete, detailed report can be downloaded and used as a reference for these items and as a record of the changes made to affected elements as a result of the upgrade process. To download the upgrade report:

  • Click Download Report for an HTML report, or Download Report (gz) for an archived version of the same HTML report

Highlighted items in the upgrade checklist can be addressed and the pre-upgrade check re-run as desired.

When you are ready to proceed with the upgrade:

  • Click Complete Upgrade

If any warning or failed/error items remain in the pre-upgrade checklist a warning dialog is displayed asking you to confirm that you wish to proceed with the upgrade.

  • If you are happy to proceed, click Yes

The upgrade will now commence, during this process the Statseeker server will be unavailable.

[top]


Post-Upgrade Checks

There are a number of checks to be performed once the upgrade process is complete:

[top]


Confirm new version
  • Return to the NIM Console and refresh your browser to confirm that the upgrade process is complete and you are running an updated Statseeker version.

The installed version number is displayed below the report list and filters.


[top]


Confirm License Details
  • From the Admin Tool select General > License Key

This will display your current license details.

Review those details and, if you require any changes to License Tier, Device, Interface or Custom Data limits, or feature set, please contact Customer Service.

[top]


Re-apply SCS Packages

The dry-run of the upgrade, which you will have run prior to the upgrade itself, will have highlighted any potential impacts to existing Statseeker Custom Script (SCS) packages.

  • Review your installed SCS packages after the upgrade and re-apply as required

[top]

Backup Your Upgraded Server

Backup files from earlier versions may not have the required data structure to work correctly with your updated Statseeker server. Once an upgrade has been completed, it is strongly advised that a backup be created.

See Backup and Restoration Process for details.

[top]