Index

Overview

The Statseeker licensing page displays your current server license details and provides the ability to download an updated license from Statseeker. A Statseeker license may place limits on:

  • Available functionality
  • Number of entities which can be polled
  • The lifespan of the license before a renewal is required

An expired license can result in:

  • Limits to available functionality, including polling of the network
  • Accessibility of Statseeker Support

An expired license will never result in the loss of your previously polled network data.

Note: contact Statseeker Support to discuss options and methods for managing polled entity counts to ensure that your critical infrastructure is always monitored adequately regardless of exceeded entity counts.

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License Updates & Renewals

In order to update or renew your Statseeker license, contact your Regional Sales Manager or Statseeker Support to discuss your requirements. Once you have been informed that your license has been updated you will need to update the license installed on your server.

Note: inform your Regional Sales Manager or Statseeker Support if your Statseeker server has no internet access. In this instance, once your license has been upgraded/renewed, you will also be provided with a manual license which will need to be manually applied to your server.
  • Select Administration > General > License Management

If you have been provided with a manual license:

  • Select Actions > Upload existing License
  • Confirm your Server ID and click Upload, locate and select the license file provided by Statseeker Support

If you have not been provided with a manual license:

  • Select Actions > Download a new License
  • Confirm your Server ID and click Download

Statseeker will process the new license and display your license details.

  • Check the box in License Confirmation to accept your new license and click Apply


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Usage Limits & Exceeded Entity Counts

The License includes limits applied to the scope of the monitored network with independent limits on:

  • Devices
  • Interfaces
  • Observability Appliances
  • Cisco APICs

When a limit is exceeded, polling may not be available for entities in excess of the exceeded limit. The limits can be modified upon request by contacting Customer Service.

A comprehensive entity (both licensed and un-licensed) count breakdown is provided by the Entity Count Details report, see:

  • Administration > General Entity Counts


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